CUSTOMER CARE

Available in four service levels, our Customer Care Service Packages are designed to guarantee maximum uptime, but on your terms. Service is provided by seasoned Haarslev professionals, who will advise you, implement service initiatives, and make sure you have the parts you need, when you need them.

PROCESS INTEGRITY
4 AGREEMENT PACKAGES

Every piece of Haarslev equipment comes with a 12-month warranty. During these 12 months, you’re covered for repairs, replacements and any other costs associate with the defective item.*

To safeguard the integrity of your line throughout the service life of its various components, we recommend supplementing our standard warranty with a customized Care Agreement, which comes into force when the warranty period ends.

* Our 12-month warranty does not cover damage caused by accidents, improper care, or ordinary wear and tear.
HAARSLEV CUSTOMER CARE
CUSTOMER CARE
AT A GLANCE

24/7 EMERGENCY CARE

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Replacement of faulty and broken
spare parts within one year of supply

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Site inspections at
agreed intervals

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Every
12 months

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Every 12 months
5% part discount

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Every 6 months
5% part discount

Scheduled refurbishment
& maintenance

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Mechanical training
onsite technical staff

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Every
12 months

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Every
6 months

Process training

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Every
12 months

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Every
6 months

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NOT SURE WHICH CUSTOMER CARE AGREEMENT PACKAGE YOU HAVE?

CONTACT US TODAY AT CUSTOMERCARE@HAARSLEV.COM OR BY CALLING YOUR LOCAL HAARSLEV REPRESENTATIVE.

Closed partnerships.
Personalized care.
Haarslev Customer Care helps keep your business running 24/7.
PRODUCTION CONTINUITY

EMERGENCY
CARE

When your line runs into unexpected trouble, our Emergency Team is there to help, responding around the clock 365 days a year to deal with any problems you may run into.

PROCESS INTEGRITY

FAULTY & BROKEN
PART REPLACEMENT

Our globally located experts can help you out with any type of repair or replacement of parts. By helping hundreds of customers before, our experience can solve any problem.

Equipment servicing

SPARES AND
WEARING PARTS

We keep a comprehensive supply of parts in stock, and we ship them quickly to your location, wherever it may be. Our experts will advise you on exactly which parts you’ll want to keep on hand at your own facility, and help with any other questions you may have.

REGULAR
SITE INSPECTIONS
Haarslev customer care

Depending on the Agreement Package you’ve chosen, we perform an inspection of your line at regular intervals. We’ll assess your equipment, make sure we understand your processes, and pinpoint the challenges you’re facing.

Based on the insights we gain, we’ll advise you on how best to minimize costly downtime, reduce your maintenance costs, and improve the performance of your line. Each Site Inspection concludes with a written report detailing our findings, conclusions and recommendations.

Regular Site Inspections are included in our Extended, Premium and Ultimate Agreement Packages. See the table below for part discount details.

SCHEDULED MAINTENANCE &
REFURBISHING
Haarslev customer care

We can help keep your equipment in top working order, preventing unexpected downtime and unnecessary extra costs. If your Care Agreement includes Scheduled Maintenance & Refurbishing coverage, we’ll cover the cost of any required repairs, as long as you’ve followed our equipment maintenance recommendations.

Scheduled Maintenance & Refurbishing is included in our Premium and Ultimate Agreement Packages. See the table below for service frequency.

before machine

HM35 PUMP

BEFORE

HM35 Pump as received for rebuild. It was completely worn out, and the shaft guard and inspection cover were missing.

after machine

HM35 PUMP

After

The same HM35 Pump after being rebuilt on a skid, ready for returning to the customer.

Equipment servicing

To protect your investment in
Haarslev machinery, use only
original Haarslev spares.

24/7 Emergency Care and Faulty & Broken Part Replacement are provided with all four Customer Care Agreement Packages.

People support
PROCESS TRAINING

Up-to-date training is critical for your operators’ ability to get the most out of Haarslev solutions – so your company can reap full benefits. Our Process Training programs make sure your people have the knowhow they need to keep output and profitability high and costs at a minimum.

training programs include:

  • Sessions where we share our knowledge regarding day-to-day maintenance
  • Process Mastery Checks that ensure continuity, maximize yields and reduce energy consumption
  • Problem-solving methods
  • General process training
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would you like more infomation about customer care?

CONTACT US TODAY AT CUSTOMERCARE@HAARSLEV.COM OR BY CALLING YOUR LOCAL HAARSLEV REPRESENTATIVE.